Privacy Policy

Privacy Policy

This Privacy Policy describes how UrbanStencil (“we“, “us“, or “our“) collects, uses, discloses, and protects your personal information when you visit or interact with our website located at https://urbanstencil.co.za (the “Site”), or when you otherwise engage with us.

We are committed to safeguarding the privacy of our website visitors, customers, and users in compliance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and applicable data protection laws.

1. Definitions

  • “Personal Information” means any information that can be used to identify a natural or juristic person, including but not limited to name, email, address, phone number, payment data, or online identifiers.

  • “Processing” means any operation or set of operations performed on personal information, including collection, storage, use, disclosure, and destruction.

  • “Data Subject” refers to the person to whom the personal information relates.

  • “Responsible Party” means UrbanStencil, which determines the purpose and means for processing personal information.

  • “Operator” refers to third-party service providers who process data on our behalf.

2. Collection of Personal Information

We collect the following categories of Personal Information:

a. Information You Provide Voluntarily

Collected via:

  • Contact forms

  • Account registration

  • Checkout or purchase process

  • Newsletter subscription

Types include:

  • Full Name

  • Email Address

  • Mobile/Phone Number

  • Shipping and Billing Address

  • Payment Details (processed via PayFast, not stored directly)

b. Information We Collect Automatically

Collected via:

  • Cookies and similar technologies

  • Analytics tools such as Google Analytics and Facebook Pixel

Types include:

  • IP Address

  • Device and Browser Type

  • Operating System

  • Time Zone and Language Preferences

  • Referral URLs and Session Duration

  • Pages Viewed and Clickstream Behavior

3. Lawful Basis for Processing

We process your personal information based on one or more of the following lawful grounds:

  • Consent: Where you have given clear consent (e.g., marketing communications).

  • Contractual Necessity: To perform a contract with you (e.g., fulfilling an order).

  • Legal Obligation: To comply with relevant laws and tax requirements.

  • Legitimate Interest: For business operations, analytics, or fraud prevention, provided your rights and interests do not override ours.

4. Purpose for Processing Personal Information

We process your personal information for the following purposes:

  • To fulfill and manage orders

  • To deliver products and services to you

  • To provide customer support and respond to queries

  • To process transactions securely via PayFast

  • To personalize your experience on our website

  • To conduct marketing communications (with opt-out options)

  • To analyze traffic, trends, and improve site functionality

  • To comply with legal, tax, or regulatory obligations

  • To detect, prevent, or address technical issues or fraud

5. Use of Cookies and Tracking Technologies

We use cookies and tracking pixels to:

  • Remember user preferences and settings

  • Measure effectiveness of campaigns

  • Analyze website traffic (Google Analytics)

  • Deliver targeted advertising (Facebook Pixel)

You may manage or disable cookies in your browser settings, but doing so may limit certain functionality on our Site.

6. Sharing of Personal Information

We may share your personal information with the following categories of third parties:

Recipient Purpose
PayFast Payment processing
Courier/Logistics Providers Shipping and order delivery
Email Marketing Tools Newsletter distribution (with consent)
Analytics Providers Site usage analytics (e.g., Google Analytics, Meta Pixel)
Website Hosting Provider (Afrihost) Secure storage and website operations

All third parties are bound by confidentiality and data processing agreements, and only process data as instructed by us.

7. Data Subject Rights

In accordance with POPIA, you have the following rights:

  • Right to Access: You may request confirmation of whether we hold your personal information.

  • Right to Correct: You may request corrections or updates to your information.

  • Right to Object: You may object to the processing of your personal data under certain conditions.

  • Right to Opt-Out: You may opt-out of marketing communications at any time using the unsubscribe link or by contacting us.

  • Right to Delete Account: You may delete your account, which will remove your data from active systems (subject to regulatory data retention requirements).

⚠️ Please Note: At this time, we do not provide a user-facing data request form. To exercise any of your rights, please contact us via email at info@urbanstencil.co.za.

8. Data Security and Retention

We implement appropriate technical and organizational measures to protect your data, including:

  • SSL encryption on data transmissions

  • Secure servers hosted by Afrihost

  • Access control measures for internal systems

  • Limited retention periods aligned with purpose and compliance needs

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law (e.g., financial recordkeeping).

9. International Data Transfers

We do not intentionally transfer your personal information outside of South Africa. However, some third-party services (e.g., analytics providers or cloud backups) may store data in other jurisdictions. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

10. Personal Information of Minors

We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected personal data from a minor without proper consent, we will take steps to delete such information promptly.

11. Third-Party Sites and Services

Our website may contain links to external websites or services not operated by us. We are not responsible for the privacy practices or content of such third-party websites. We encourage you to read their privacy policies before engaging with them.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal, operational, or technological requirements. When we do, we will revise the “Last Updated” date at the top of this page.

Material changes will be communicated via email (if applicable) or prominently on the Site.

13. Contact Information

If you have any questions, requests, or complaints related to this Privacy Policy or the processing of your personal data, please contact us at:

UrbanStencil
Email: info@urbanstencil.co.za
Location: Gauteng, South Africa
Website: https://urbanstencil.co.za